When you visit your executive assistant to request important changes to an Excel spreadsheet, he is hard at work e-mailing clients. The moment you arrive, however, he stops typing, turns to face you, and looks you in the eye.

1. What message is the executive assistant expressing nonverbally?

a. He anticipates your departure.

b. He is uninterested in what you have to say.

c. He values your time.

2. Khetsung has started a new job where she works in a wall-free office with other business analysts. They all tend to be very _______ , discussing their feelings and sharing personal information. Khetsung enjoys getting to know her coworkers, but sometimes she gets tired of _______. options for first line: indirect, self-contained, open. second line: never knowing whether they are listening or not, being interrupted as they share their ideas, how confrontational they can be.

3. When your manager says, Youve done a great job! but has a frown on his face, you are likely to believe that:

a. Youve done a great job

b. You havent done a very good job at all

4. Assume that both you and your manager share conventional American business culture. What might your manager do in order to make you believe his words?

a. Smile and hold out his hand for you to shake

b. Smile and glance away quickly

c. Smile and put his hands on his hips