Which 3 issues had the most drastic changes by percentage between 2016 vs 2021? Why do you think that is?

59% 55% 49% 4902538 36% Inability to attract and retain a qualified hourly workforce Insufficient space for inventory and/or required modifications to operations Inability to attract and retain qualified supervision Outdated storage, picking or materials handling equipment 40% 44% *43% 36% 3335% 320 36% 29% 38% 34% 936 27% 32% 36% 21% Inadequate information systems support Lack of SKU weight and dim information in system 15% 16% 23% Obsolete layout for current requirements 23% 338 -24% Lack of higher management support 156 1921% 33% 37% Challenges due to the surge in e- commerce volume 056 1094 205 50% 60 70 30% 40% Share of respondents 2016 2017 2018 2019 2020 2021