Question: Which action is MOST helpful when you are dealing with an unsatisfied customer? Make certain they know you have heard their concern. Ask them to

Which action is MOST helpful when you are dealing with an unsatisfied customer?
Make certain they know you have heard their concern.
Ask them to speak with someone else.
Refuse to take responsibility for the service flaw.
Point out any inaccuracies in what they are saying.

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