Question: which answer is correct? A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified:

which answer is correct? A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: 1. Ability to use company processes and tools 2. Leadership skills 3. Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile? A: Knowledge of how to log incidents and service requests B: Commitment to continual improvement C: Experience of financial management D: Technical knowledge of the supported products

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