Question: Which elements of a customer-oriented HRM perspective does Amys Ice Creams seem to have? (See Figure 16.2 .) Suppose Amys hired you as a consultant

  1. Which elements of a customer-oriented HRMWhich elements of a customer-oriented HRM perspective does Amys Ice Creams seem to have? (See Figure 16.2.)
  2. Suppose Amys hired you as a consultant to evaluate whether the company has an effective HRM function. Which outcomes would you look for? How would you measure them?
  3. Generally, a small ice cream shop such as Amys cannot afford to pay store workers very high wages. How well do you think the company can achieve high employee satisfaction without high pay? What can it do to foster satisfaction besides the efforts described here? How could e-HRM support these efforts?

*I want the reference please

10:104 Back (16.2) HR ASSIGNMENT 3 Customers Line managers Strategic planners Employees HRM function Technology Staffing Performance management Rewards Training and development Customers' needs Committed employees Competent employees

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