Which fields do knowledge workers tend to work in?

retail

health care

technology

education

finance

Once an organization has an idea of its future human resource needs, what is its next step?

skills inventory

job analysis

hiring

recruiting

forecasting

Why is it important for knowledge workers to engage in retraining and training updates on a regular basis?

They do so to maintain status in the internal labor supply.

Their skills rapidly become obsolete.

They do so to command the same level of salary as entry-level knowledge workers.

They do so to be more attractive to competitors.

They need to stay motivated.