Question: Which is most true about loyalty programs? A. They are basically offensive in nature; i.e., they attract new customers. B. Over 85% of members are

Which is most true about loyalty programs?

A.

They are basically offensive in nature; i.e., they attract new customers.

B.

Over 85% of members are active in the loyalty programs they belong to.

C.

They are basically defensive in nature; i.e., they won't attract many new customers but rather prevent current ones from defecting.

D.

Restaurants are the number one sector for loyalty program members.

E.

Most loyalty programs are profitable.

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