Which is the primary channel by which process knowledge is shared? learning by doing learning by experimentation learning through formal education learning through training Which factors of production are most important to a company's competitive advantage? customer-facing factors of production marketing-focused factors of production factors of production related directly to ROIC advanced and basic factors of production A company wants to emulate one of Apple's most important distinctive competencies. Which of the following would achieve that goal? making beautiful products marketing to older adults making inexpenstve products recruiting local labor