Question: Which of the following involves creating formal groups to identify and assess the volume and sentiment of what is being said about a company, individual,

Which of the following involves creating formal groups to identify and assess the volume and sentiment of what is being said about a company, individual, product, or brand?
Question content area bottom
Part 1
A.
Competitive intelligence
B.
Social media monitoring
C.
Web content mining
D.
Mobile CRM
E.
Predictive CRM

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