Question: Which of the following is a difference between open - end questions and closed - end questions? Open - end questions limit a customer's response
Which of the following is a difference between openend questions and closedend questions?
Openend questions limit a customer's response to one or two words, whereas closedend questions allow a customer to respond freely.
Openend questions are directive forms of questioning, whereas closedend questions are nondirective forms of questioning.
Openend questions are also known as dichotomous questions, whereas closedend questions are also known as multiplechoice questions.
Openend questions are best used for discovery and exploration, whereas closedend questions are best used for clarification and confirmation.
Closedend questions deliver richer and more expansive information than openend questions.
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