Question: Which of the following is a difference between open - ended questions and closed - ended questions? Open - ended questions limit a customer's response
Which of the following is a difference between openended questions and closedended questions?
Openended questions limit a customer's response to one or two words, whereas closedended questions allow a customer to respond freely.
Openended questions are also known as dichotomous questions, whereas closedended questions are also known as multiplechoice questions.
Closedended questions deliver richer and more expansive information than openended questions.
Openended questions are directive forms of questioning, whereas closedended questions are nondirective forms of questioning.
Openended questions are best used for discovery and exploration, whereas closedended questions are best used for clarification and confirmation.
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