Which of the following should managers keep in mind while giving feedback?

		Give feedback only for final results.
		Give general feedback in order to cover all situations.
		Base feedback on accurate and credible information.
		Provide feedback only at the annual performance review session.
		Focus on personalities, not performance.

Jill recently started working as a management trainee at the human resources department of a large government organization. She read the job description and attended the orientation for new employees, but she's still not really sure what her job responsibilities are. Jill is experiencing _____.

		social loafing
		role overload
		role ambiguity
		role conflict
		role exchange

A formal group is formed by the organization to help accomplish organizational goals.

True

False

An organizational function of formal groups is to reduce the individual's anxieties and feelings of insecurity and powerlessness.

True

False

_____ occurs when the focal person doesn't know what's expected of him or her.

		Role overload
		Role clash
		Role conflict
		Role ambiguity
		Social loafing