Question: Which of the following terms represent the two basic types of Voice of tl Customer ( VOC ) data collection systems? Surveys and Interviews Customer

Which of the following terms represent the two basic types of Voice of tl
Customer (VOC) data collection systems?
Surveys and Interviews
Customer Complaints and Focus Groups
Active (Proactive) and Passive (Reactive)
Inductive and Deductive
"Must Have" and "More is Better"
Which of the following terms represent the two basic types of

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