Which of the seven basic quality tools would most likely be used to organize and collect data?

a.

Check sheet

b.

Control chart

c.

Histogram

d.

Run chart

e.

All of the above

Pareto analysis is a quality tool used to:

a.

Represent the stages in a production process.

b.

Focus attention on the most important problem.

c.

Illustrate the relationship between two variables.

d.

Determine if a process variable has correctable causes of variation.

e.

None of these answers

When comparing both a traditional and TQM culture, which of the following best represents traditional cultural thinking?

a.

Meet or exceed customer expectations

b.

Systematic teams

c.

Maximize return on investment

d.

Continuous