Question: Which of these terms is roughly defined as the process of righting a wrong or correcting something that has gone wrong involving provision of a

Which of these terms is roughly defined as "the process of righting a wrong or
correcting something that has gone wrong involving provision of a product or service
to a customer."
Service Recovery
Customer Relationship Management
Learning Organization
Customer Service
Insourcing
Which of these terms is roughly defined as "the process of

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