Which phase of an implementation plan can be explained as an opportunity to turn current operations and processes into standard operating procedures?

A

Training

B

Testing

C

Installation

D

Migration

27

When you have a message to impart to an individual or a group, such as data, ideas, or feelings, what is the best channel of communication?

A

Email

B

Group meeting

C

It depends on the message and the audience.

D

One-to-one conversation

28

In a bill of materials (BOM) list, what should be included, if possible, to identify a specific part or component?

A

A general color such as "blue" or "green."

B

An estimated price

C

A sketch of the item

D

Assembly documentation

29

Which feature of an enterprise resource planning (ERP) system is best for allocating production materials and production capacity to meet demand?

A

Warehouse management system (WMS)

B

Transportation management system (TMS)

C

Advanced planning and scheduling (APS)

D

Supply chain event management (SCEM)

30

Of the main objectives of the master production schedule (MPS), which is most closely aligned with availability of end items as well as of resource materials?

A

Setting up due dates

B

Customer service

C

Inventory control

D

Production scheduling

31

Six Sigma originated as a management philosophy concentrating on incremental changes to three business elements: customer, process, and employee. Six Sigma uses statistics, financial analysis, and project management to enhance what?

A

Sales

B

Training

C

Inventory

D

Productivity

32

Which Six Sigma statistical tool is a bar graph showing frequency distributions that indicate how often defects occur?

A

Checklist

B

Histogram

C

Fishbone diagram

D

Scatter diagram

33

Quality control differs from quality management in what way?

A

Quality control and quality management are separate functions with little to no overlap.

B

Quality control applies to the whole range of company activity while quality management applies to specific tasks and activities.

C

Quality control is performed by different team leaders while quality management is the responsibility of the chief executive.

D

Quality control governs performance of specific tasks; quality management governs the spectrum from planning to outcomes.

34

Which summary statement best shows an understanding of one of the principles of lean?

A

Perfection is acknowledged as unachievable despite so that "very good" is accepted as the goal of lean management.

B

Pull is the influence production costs exert on product pricing.

C

Value is profit achieved by calculating production costs, then setting the retail price higher.

D

Flow ideally is a continuous stream of values with no waste-causing delay or blockage.

35

How would you correctly interpret a foundational principle of Kanban ?

A

"Agree to incremental change" means not having to make any changes that feel uncomfortable.

B

"Encourage acts of leadership at all levels" means every team member should have the courage to impose their ideas on others.

C

"Initially respect current roles, responsibilities, and job titles" means the existing team works together to define and make needed changes.

D

"Start with what you are doing now" means that what you are already doing is fine and does not need to be changed.

36

Which statement is correct about the costs or lead time associated with a particular mode of transportation?

A

Maritime is by far the slowest mode of transportation.

B

Pipelines have the fewest detrimental environmental effects.

C

Air is the least expensive mode of transport.

D

Road transport has the most geographical restraints.

37

To export a product to a foreign buyer, federal departments and agencies must be checked to find out if you need what?

A

A tax exemption from the country you are exporting to

B

A license to export that product

C

Carriers from the country you are exporting to

D

Certification of fair labor practices used in making that product

38

Logistics is the process that controls supply chain transport from production to consumption. How might you correctly describe reverse logistics?

A

The process for breaking an unsatisfactory contract

B

The process for returning a product after it was bought

C

The process for reversing assembly line elements for efficiency

D

The process for reverse engineering a competitor's product

39

What standard provides a framework and certification for the fair treatment of workers in any industry and any country, with areas of concern that include child labor, forced labor, worker health and safety, and remuneration?

A

The SA8000 standard

B

The International Organization for Standardization (ISO)

C

The Global Reporting Initiative (GRI)

D

The Organisation for Economic Co-operation and Development (OECD)

40

Transport is one of three main areas of supply chain management. What are the other two?

A

Production and sales

B

Logistics and warehousing

C

Procurement and development

D

Suppliers and customers