Which professional is responding to a difficult conversation at work in the most effective way?

Which professional is responding to a difficult conversation at work in the most effective way?

As Dan listens to Cindy's problem, he wishes he could be elsewhere.

As Steve hears the criticisms from the team, he thinks of convincing rebuttals.

As Juanita listens to Bob's complaints, she realizes that she is learning information that can help improve teamwork.

Aa Ingrid considers Barb's complaints, she decides to keep them to herself.

As Alice nods in agreement with Bert's concerns, she thinks that his views are completely unfounded.