Question: Which should be a first step in creating a skills training program for a 4 5 0 - room hotel? a . Ask employees open

Which should be a first step in creating a skills training program for a 450-room hotel?
a. Ask employees open-ended questions to determine the state of their marale.
b. Identify what staff members neod to know to perform their jobs.
c. Evaluate current staff and terminate undorporforming employces.
d. Identify top performers in departments and coach them to be trainers.
Which should be a first step in creating a skills training

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