Question: Which statement about customer service is true? Multiple Choice From a firm's perspective, customer service is a necessary evil but isn't likely to cost the

Which statement about customer service is true?
Multiple Choice
From a firm's perspective, customer service is a necessary evil but isn't likely to cost the firm anything.
Customer service is more important for winning customers than for keeping customers.
Customer service is the service part of the benefit that a customer always gets when purchasing a physical good.
A customer service rep may have to deal with a customer problem that is due to a customer error, not just an error by th
Customer service costs are likely to decrease a firm's customer equity.
Which statement about customer service is true? Multiple Choice From a

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