Which statement about service failures is most accurate?

Multiple Choice

People are twice as likely to share good service experiences as bad experiences.

Once customers complain, they expect all of their demands to be met.

Only $20$ percent of consumers will give a company a second chance if they are not fully satisfied during the first encounter.

Only $5$ to $10$ percent of dissatisfied customers choose to complain to the company.

Monitoring social media websites causes unwarranted action since complaints are usually isolated instances and are not indicative of the actual service delivered.