Question: Which statement accurately describes the total quality management ( TQM ) approach? It improves efficiency by anticipating and avoiding problems. It is usually applied at

Which statement accurately describes the total quality management (TQM) approach?
It improves efficiency by anticipating and avoiding problems.
It is usually applied at the end of a service to measure occupant satisfaction.
It is a measurement used for contractors but not for staff.
It is an organizational business model but not useful for measuring operations and maintenance performance.

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