Question: Which statement best characterizes the evolution of customer service systems over time? A . Businesses have increased services raising consumer expectations. B . The customer

Which statement best characterizes the evolution of customer service systems over time?
A.
Businesses have increased services raising consumer expectations.
B.
The customer service function has been decentralized due to technology.
C.
Consumers have grown complacent as service options increase.
D.
The development of customer service is tied directly to the development of technology.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

1.Which of the following is NOT an example of scarcity? a. Due to a lack of rainin San Diego, California, the amount of water for families is limited. b. Crude oil was in short supply in the 1970s,...

Q:

MGT489 Point of View Analyses (2 of them for this summer's class) Guidelines: No more than four pages, single spaced, no smaller than 11 point type. Your name, date, title of the case and what number...

Q:

Please help Circle the letter before the most accurate answer. 1. Tony has worked as a machine operator in a factory for nearly 20 years. However, the company has announced that it is closing the...

Q:

In the Intro to Purchasing and Supply Chain reading, Page 6, Figure 1-2, there is a comparison of Traditional Purchasing versus the Current Outlook. Provide three reasons why the Current Outlook is...

Q:

1. How much in cash (including cash equivalents) did Starbucks Corporation have on September 29, 2013? 2. What were the company?s total assets at September 29, 2013? At September 30, 2012? 3. Write...

Q:

Sundar G. Bharadwaj, P. Rajan Varadarajan, & John Fahy Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions The purpose of competitive strategy is to...

Q:

The description of the project is in the attachedword document. Please be as detail as possible and include reference as well! \f10-K 10-K 1 hd-1312016x10xk.htm 10-K Table of Contents UNITED STATES...

Q:

The description of the project is in the attachedword document. Please be as detail as possible and include reference as well! \f10-K 10-K 1 hd-1312016x10xk.htm 10-K Table of Contents UNITED STATES...

Q:

Good communication is just as stimulating as black coffee and just as hard to sleep after. - Anne Morrow Lindbergh In May 2021, David Black, CEO of Blackbox, ended his Zoom call with a sense of...

Q:

by Vicki Jayne / business excellence Built to Last How to fill performance gaps How do you build a strong performance ethic into your organisational culture? Vicki Jayne talks to two executives who...

Q:

Millbridge Animal Protective Services (MAPS) is planning its spring awards dinner as a fund- raising event. It is planning to charge each attendee $ 150. Feast Hall, the site of the dinner, will...

Q:

Assume x and y are functions of t. Evaluate dy/dt for 4xy-3x+4y^3= -76 , with conditions dx/dt= -8, x=4, y=-2

Q:

14. Using a scale of 4 cm to represent 1 unit on the x-axis and 1 cm to represent 2 units on the y-axis, draw the graph of y = 2 ^ x + 1/(x ^ 2) for - 2

Q:

omb: file format elf 6 4 - x 8 6 - 6 4 Disassembly of section . init: 0 0 0 0 0 0 0 0 0 0 4 0 1 0 0 0 : 4 0 1 0 0 0 : f 3 0 f 1 e fa endbr 6 4 4 0 1 0 0 4 : 4 8 8 3 ec 0 8 sub $ 0 x 8 , %...