Which statement best defines an automatic call distribution system?

It refers to a form of caller identification system similar to home telephone caller ID systems.

It refers to a telecommunications system used in call centers and customer care facilities to capture incoming calls and route them to available servicesproviders.

It refers to a system that integrates a representative's computer and phone to facilitate the automatic retrieval of customer records and other information needed to satisfy a customer's needs and requests.

It refers to a voice recognition computer mechanism that queries survey respondents with questions and stores their responses.