Which statement best describes the interaction between customers and an organization?

a$.$ Data gathered at touch points do not provide information that affects touch points inside a company.

b$.$ With customer relationship management $($CRM$),$ the organization defines the terms of the interaction.

c$.$ Interactions do not happen when customers do not meet face$-$to$-$face with salespeople.

d$.$ Any touch point the customer has with the organization constitutes an interaction.