Question: Which statement in the clip underscores Howard Schultz's consumer - oriented management approach? a . We are in the people business serving coffee b

Which statement in the clip underscores Howard Schultz's consumer-oriented management
approach?
a."We are in the people business serving coffee"
b. "Katie Couric got Via right."
c. "We're staying within our core business, but there will be adjacent products that are
complementary to the coffee."
d."We discovered a piece of equipment that literally makes the best cup of brewed coffee
you can find."
Which statement in the clip underscores Howard Schultz's consumer-oriented management approach?

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