Which statement is true of apologies?

Multiple Choice

For the apology to be effective, others must sense that the apologizer has an agenda.

Effective apologies must focus on you, not on the injured party or parties.

Defensive behavior during an apology validates the apologizer$$s sincerity$.$

Apologies are effective when they employ clich$$s to express sentiment$.$

If you are dealing with customers or clients, an apology may imply legal responsibility.