Question: Which statement most accurately describes current trends in customer relationship management ( CRM ) ? A Current CRM trends are making greater use of technology.

Which statement most accurately describes current trends in customer relationship management (CRM)?
A
Current CRM trends are making greater use of technology.
B
Current CRM trends focus on sending printed mailers to customers.
C
Current CRM trends focus on staying abreast of fashion fads.
D
Current CRM trends focus on prompt telephone responses to customer complaints.

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