Question: Which statement regarding Total Quality Management is NOT correct? Zero defects is achieved by identifying defects in production processes and fixing them. A fishbone diagram

Which statement regarding Total Quality Management is NOT correct?

Zero defects is achieved by identifying defects in production processes and fixing them.

A fishbone diagram would be used to list potential causes of a problem.

The PDCA cycle is an acronym for Plan-Do-Check-Act as a conceptual basis for continuous improvement

The primary difference between internal failures and external failures in TQM is time and place of discovery of the failure.

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