Which statemnt can be found in a discriptive abstract?

a.

The introduction of the report is followed by the body and then the conclusion.

b.

It is recommeneded that a separate department is created to address customers complaints.

c.

One of the findings of the reserach is that customers mostly complain about the behavior of the staff.

d.

It was concluding that there is no relationship between the customers complaints and the quality of the products.