1. Which step in the PDCA cycle would you ask, 'did it work'?

   1. Plan

   2. Do

   3. Check

   4. Act

2. Which one of the following team roles would be responsible for staffing the team?

   1. Champion

   2. Sponsor

   3. Facilitator

   4. Team Leader

3. Which of the following are examples of internal motivation?

   1. Providing Choice

   2. Deadlines

   3. Competition

   4. None of the above

4. Which of the following are considered External Motivation?

   1. Bonuses

   2. Deadlines

   3. Threats

   4. All of the above

5. Which diagram or chart would not typically be used for conducting a root cause analysis?

   1. Cause-and-Effect

   2. Pareto

   3. Control Chart

   4. Check sheet