The text presents multiple techniques that service firms can use to make their processes leaner. Which technique is demonstrated by a restaurant that offers special discounts mid-week to attract more demand during a traditionally slow period?

a) Vary income levels

b) Eliminate unnecessary activities

c) Reduce inventory levels

d) Reduce labor requirements

e) Level the facility load

Answer rating: 100% (QA)

E is the correct answer Level the facility load ... View the full answer