Question: While handling a customer return, Jill apologized that the product did not meet the customer's need. She then calmly explained that due to damage to

While handling a customer return, Jill apologized that the product did not meet the customer's need. She then calmly explained that due to damage to the packaging she could not process a refund, but she would be happy to issue an exchange or store credit. In this scenario, Jill is exhibiting q, customer service behavior.
unethical
assertive
aggressive
complacent
While handling a customer return, Jill apologized that the product did

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