While most business communication is now done electronically, in some situations, a business letter is still most appropriate.

When would the use of a business letter be most appropriate? Check all that apply.

When delivering contracts

When scheduling meetings

When smoothing out conflicts

When negotiating agreements

Why is a business letter the best choice in these instances? Check all that apply.

There is a permanent record.

It increases a sense of trust.

It provides a more personalized experience.