While most companies focus efforts on improving supply chain efficiency by looking at the supply chain process itself, a few realize that other departments can have an impact on efficiency and speed. One of these departments is quality, which is tasked with inspecting incoming raw materials, in-process work and final product before it is shipped. If there is a way to help the quality department get its job done faster, then, by definition, the operations process can move along faster, thus reducing time in the supply chain.

1 Explain the role of Six sigma on improving quality. (10)

2.Discuss in detail, the DMAIC process. Provide relevant examples for each phase (15)