Question: While the business doesn't have explicit strategic objectives, the owner, Sarah, emphasizes that customer satisfaction is a top priority and seems to drive future sales.

While the business doesn't have explicit strategic objectives, the owner, Sarah, emphasizes that customer satisfaction is a top priority and seems to drive future sales. She's noticed that when roughly half of her customers return, total sales are close to the industry average for local restaurants.Question 1: What performance metrics could Sarah use to measure her strategic objective of satisfying customers?

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