While the company headquarters for GPS Marketers is based in the United States, $30$ of their employees are located in the Philippines. These employees work on mobile app designs, website development, and interactive experiences. The GPS founders and owners found that if they did not pay extremely close attention to what was going on in the Philippines, employees would often go off on a tangent and create things that totally missed the purpose of their assignments. This cost the company a lot of time and money. Therefore, the company developed an operating charter that specified who did what, who they reported to$,$ who had authority to approve decisions, and how projects were to be monitored during the development stage. Why was developing an operating charter an important step for the company to take?

Having an operating charter helped employees accept responsibility for getting along with each other and ensuring they were at work each day.

The operating charter helped employees understand what they should focus on and how they should prioritize their work so the company could successfully meet its obligations.

The operating charter helped define how conflict was to be managed and how communications could make the difference in working together efficiently.

Developing an operating charter was necessary so the owners would not have to deal with the remote employees and their mistakes again.