Question: While you are at the user's desk ir site you discover that the request you are trying to solve is beyond your ability to resolve

While you are at the user's desk ir site you discover that the request you are trying to solve is beyond your ability to resolve it

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Reflect on what you would or would not do to ensure customer satisfaction and to improve the user experience. What additional steps would you take to ensure that the user is satisfied? How would you communicate this to the user?

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