Who Are Managers?

• Explain how managers differ from non-managerial employee.
• Describe how to classify managers in organizations.

What Is Management?

• Define management.
• Explain why efficiency and effectiveness are important to management

What Do Managers Do?

• Describe the four functions of management.
• Explain Mintzbergs managerial roles.
• Describe Katzs three managerial skills and how the importance of these skills changes depending on managerial level.
• Discuss the changes that are impacting managers jobs.
• Explain why customer service and innovation are important to the managers job.

What Is an Organization?

• Describe the characteristics of an organization
• Explain how the concept of an organization is changing.

Why Study Management?

• Explain the University of Management Concept.
• Discuss why an understanding of management is important.
• Describe the rewards and challenges of being a manager.