Question: Why am I not able to unlock documents when I have paid just last week? I need support to unlock the documents I am looking

Why am I not able to unlock documents when I have paid just last week? I need support to unlock the documents I am looking for.

I need your help, I paid for the 1 year subscription on 20 July 2020 (it has been 7 days only). Now, when I want to access material, I am being asked to pay once again. Can someone help me quickly because I urgently need to access material.

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