Question: Why are communication plans and user training important when introducing a new health care information system? What are the selling points (justification) for planning user

Why are communication plans and user training important when introducing a new health care information system? What are the selling points (justification) for planning user training and a communication plan about system changes? What are the consequences if a communication plan and training are not done effectively? What is a personal experience (good or bad) you've experienced with communication plans and user training

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