Why are services important? Why is manufacturing important? What are nonmanufactured goods?

What are models and why are they important?

Can you think of a business that doesn't have op$$rations management?

List the trade$-$offs you would consider for each of these decisions:

a$.$ Driving your own car versus public transportation.

b$.$ Buying a computer now versus waiting for an improved model.

c$.$ Buying a new car versus buying a used car.

d$.$ Speaking up in class versus waiting to get called on by the instructor.

Describe each of these systems: craft production, mass production, and lean production.

Why might some workers prefer not to work in a lean production environment? Why might some managers resist a change from a more traditional mode of production to lean production?

How has technological change affected you? Are there any downsides to technological change? Explain.

Identify some of the current trends in operations management and relate them to recent news items or to personal experience.

Why do people do things that are unethical?

Explain the term value added.

Load the CD$-$ROM that accompanies this book. Which items do you think will be most useful to you?