Question: Why do some executives and managers believe that services cannot be standardized? Multiple choice question. They see standardization of tasks as inconsistent with employee empowerment.

Why do some executives and managers believe that services cannot be standardized?
Multiple choice question.
They see standardization of tasks as inconsistent with employee empowerment.
They do not regard customization as essential for high-quality service.
They believe that customers have come to expect to have the option of customizing service offerings to meet their needs.

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