Question: Why do waiting lines form even though a service system is underloaded? What effect would decreasing arrival and service variability have on the effective capacity

  1. Why do waiting lines form even though a service system is underloaded?

  2. What effect would decreasing arrival and service variability have on the effective capacity of a system?

  3. What approaches do supermarkets use to offset variations in customer traffic intensity?

  4. Under what circumstances would a multiple-priority waiting system be appropriate?

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