Question: Why do you think this is so important to creating value? One complaint could get passed around to many other customers and ruin our reputation.

Why do you think this is so important to creating value?
One complaint could get passed around to many other customers and ruin our reputation.
It leverages our chef's ability to create unique menu items.
If we have theaters or bars close by, then we could attract their customers before or after events.
Even though it's not an item on the menu, people pay more for customer service.
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Why do you think this is so important to creating value?

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