Why does your book suggest the term conflict "management" is better than conflict "resolution"? Question 21 options: a) "Management" suggests dealing with conflict is constant, whereas "resolution" suggests conflict can be solved b) "Management" suggests outside third-parties should be a last resort to help with the conflict, whereas "resolution" suggests mediators and arbitrators should be involved immediately c) "Management" implies the burden is on leadership to deal with conflict, whereas "resolution" implies leadership shouldn't be involved d) "Management" is more commonly used in research, whereas "resolution" is more commonly used in law