Why is defining the gaps your first priority?

Response $1$ of $3$: Defining the gaps will allow Evergreen Hotel to understand more about the services it offers.Defining the gaps will allow Evergreen Hotel to understand more about the services it offers.

Response $2$ of $3$: Defining the gaps will allow Evergreen Hotel to gauge what areas of the training need attention. Defining the gaps will allow Evergreen Hotel to gauge what areas of the training need attention.

Response $3$ of $3$: Defining the gaps will allow Evergreen Hotel to ensure it is delivering optimal service to its customers. Defining the gaps will allow Evergreen Hotel to ensure it is delivering optimal service to its customers.