Why is internal communication important for improving customer service? $($Select all that are relevant. Incorrect answers will be negatively marked.$)$

Employees need guidance and must be told what to do

The internal functions of an organisation should speak a common language

It is useful for management to hear from employees at the customer interface, as they can offer insights and innovations based on direct experience.

Shifts focus to the identification of the correct communication channels with the organisation

Management should not force its vision for better customer service down the throats of employees; it$$s better to win them over with good communication.