Why is it necessary to analyze and identify the resources required prior to implementing an operational plan?

Select one:

a. To be ahead of the competition.

b. To ensure you are able to execute the plan with your current resources, or that you are able to arrange for the missing resources.

c. It is not necessary to identify and analyze the resources, but it is a good practice.

When collecting information on resource requirements to implement an operational plan, what information you would gather?

Select one:

I.

Policies and procedures

II.

Planning documents

III.

Quality assurance and OHS reports

IV.

Continuous improvement outcomes

V.

Marketing and customer-related data

VI.

Historical records

VII.

Individual and team performance records

VIII.

Workplace and client surveys

IX.

Organizational knowledge and research

X.

Only options: I, II, III, IV, VI,

XI.

All of them

question:03

Why is it important to consult your colleagues and other personnel when collecting information on resource requirements?

Select one:

a.

It is not important. During operational plan implementation, you should not share or ask team members to share information. If you do, it also may affect your goals and the business directions.

b.

It is important because they can share information, suggest new ideas and offer their views. When team members are involved and encouraged to take ownership of resource allocation and plans, they become more efficient and make a greater contributions.

c.

It is only important to share information with your team.

d.

It is important because you must write your policies and procedures based on employees' perceptions of the business. Without their perspective, policies and procedures will not meet the business compliance requirements.

4.

What are the common methods or ways to gather feedback from colleagues?

Select one or more:

a.

Meetings

b.

Follow employees on social media

c.

Reports

d.

Notices

e.

Surveys (online, paper, anonymous)

f.

Happy hour

g.

Emails

h.

Reviews

i.

Face-to-face discussion

j.

Public web page

5.

How would you prepare and present the information gathered on resource requirements to senior personnel?

Select one:

a.

Firstly, it should be checked against the organizational requirements, then it can be presented in line with the operational planning process. The format can be a PPT or Keynote presentation, during a meeting. It also must include graphs, charts, tables, and all necessary content to explain the timelines, goals and milestones.

b.

I would meet with each and every senior manager individually and repeat the same presentation to them, interviewing them and collecting more information and ideas.

6.

Based on the previous question, would you include a detailed analysis of the requirements?

Select one:

a.

Yes, it is important to outline the implementation and outcomes to be achieved. Also, it should include the contingency plan, costs and resources.

b.

No, you should not include this type of information. It is critical and private, therefore it should not be shared with any level inside of the organisation.

7.

Why is identifying the business plan of the operation and expected outcomes an essential part of creating an operational plan?

Select one:

a.

The business plan is an identical document to the operational plan, so it's important that they include exactly the same content,

b.

The business plan will direct the managers and will need to align with the operational plan so that the organisation’s vision, mission and strategic goals are closer to being met.

8.

What are the common key performance indicators (KPI’s) to monitor operational performance?

Select 5.

Select one or more:

a.

Positive feedback

b.

Safety

c.

Quantity

d.

Cost

e.

Time

f.

Leads

g.

Quality

9.

Why is contingency planning an important part of operational plan?

Select one:

a.

The purpose of a contingency plan is to allow an organization to return to its daily operations as quickly as possible after an unforeseen event.

b.

The purpose of a contingency plan is to allow an organisation to prevent crises and natural disasters from happening.

10.

Which of the following is statements is correct about providing your input to operational planning?

Select one:

a.

When employees provide their input they make a contribution to the organisation operational planning. You may even be the best person to ask about everyday tasks you perform in your role, so, your input is important.

b.

Employees should not interfere with operational planning and their input is insignificant, as senior management personnel are the ones responsible for the plan.

11.

How are operational planning and Human Resource recruitment connected?

Select one:

a.

Recruitment managers need to be sure they recruit people that are right for the job, have the right qualifications, skills to support the role tasks as described in the operational plan. If they are unaware of the plan they can't be sure they recruit the right staff members.

b.

Because recruitment managers are part of the team in the organisation who develops the operational plan.

12.

When setting an operational plan, targets, KPI’s and performance standards are essential. How could you monitor these goals?

Select one:

a.

By supervising and observing activities in progress only.

b.

By using a 360 degree feedback and interviews.

c.

By supervising and observing activities in progress, and comparing actual outcomes with planned outcomes. Another aspect is the collection of feedback and implementing continuous improvement based on received and analysed feedback.

13.

When targets, KPI’s and performance standards aren't met, what action could be taken to rectify?

Select 3 options.

Select one or more:

a.

Bring in a consultancy company to solve all your problems.

b.

Consider coaching / mentoring / training for the responsible teams and individual

c.

Change the KPIs to be easier.

d.

Start by investigating the source problem.

e.

Conduct a performance appraisal to identify responsible teams and individuals.

Answer rating: 100% (QA)

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