Question: Why is quality management becoming more important? What does it mean to use lean in quality assurance? What are benchmarks, and how can they assist

Why is quality management becoming more important? What does it mean to use lean in quality assurance?
What are benchmarks, and how can they assist in performing quality assurance? Describe typical benchmarks associated with a college or university.
What are the three main categories of outputs of quality control?
Discuss three suggestions for improving IT project quality that were not made in this chapter.

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