Question: Why is the Hayes and Wheelwright product - process matrix NOT used to analyze service delivery systems? a . Services tend to have lower variety,

Why is the Hayes and Wheelwright product-process matrix NOT used to analyze service delivery systems?
a. Services tend to have lower variety, so the variety element of Hayes & Wheelwright is not applicable.
b. The relationship between volume and process is not found in many service businesses.
C. Services cannot add capacity.
d. When services change processes to increase volume, they can still handle a wide variety of customer requests.
Why is the Hayes and Wheelwright product-process matrix NOT used to

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